Report a Scam

If you’ve encountered a suspicious website, social media account, or message using SHAO’s name, logo, or imagery, let us know. Your vigilance helps protect our community and uphold the integrity of our work.

How to Spot a Scam

Email:
SHAO will never email you from a free or public domain (e.g., Gmail, Yahoo).
Our official emails always end in @shaonewyork.com.
Unsure? Forward the message to us, and we’ll verify its legitimacy.

Social Media:
Official SHAO accounts are always verified.
We will never send direct messages requesting payment, credit card details, or access to personal accounts.

Websites & Online Stores:
Authentic SHAO pieces are sold exclusively on our official website and select verified stockists.
Be wary of sites advertising "exclusive deals," deep discounts, or requiring cryptocurrency or wire transfers as payment.

What to Do If You Spot a Scam

Email hello@shaonewyork.com with the subject line “Scam Report.”
Include any suspicious links, screenshots, or messages.
For scam emails, please attach the original message if possible.

Think You Have Been Scammed?

• Contact your bank or payment provider immediately.
• Secure your email and social media accounts with new passwords.
• Report the incident to local authorities.

We’re Here to Help

SHAO’s client support team takes scam reports seriously. If you’re unsure, reach out. It’s always better to check.
Email us at hello@shaonewyork.com, and we’ll respond as quickly as possible.

Protect yourself. Protect our community. When in doubt, ask us.